Wednesday, May 6, 2009

4 Points From "Breaking Boundaries"

Last night, I attended PRSSA's "Breaking Boundaries: The Revolution of Social Media." The event was a success. Thank you to panelists and moderator: @jerseycoach, @gloriabell, @blankbaby, @k8teshields, @podcaststeve, @conversationage, and @gloriabell. Here's what I learned.

1 - The principle of paying it forward. Thanks to Gloria and Moderator, Rick Alcantara, for bringing this up. The way to attract people in the virtual social world is the same as in the real world. Be kind, generous, and pass things along.

2 - Valeria Maltoni and Kate Shields brought up and emphasized the fact that people trust their peers more than they trust marketers. That fact probably explains why Social Networking sites are the most popular and visited sites. It also explains why a user-generated site like is visited more often than any other travel site.

3 - Panelist Steven Lubetkin reminded us that customers are actively looking for our product online. Social Networking makes it easy for marketers to tap into communities that already want our product.

4 - Right off the bat, Scott McNulty made the point that Social Media is two-way. Don't do just all listening or all talking. Do a bit of both.

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